Refund policy

Returns Policy

At SKNCORE, we want you to love your skincare. If you are not completely satisfied with your order, we’re here to help.

We accept returns within 14 days of delivery for unused, unopened products in their original packaging.

Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products unless the item is faulty or damaged.

Proof of purchase is required

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item(s).

We will work quickly to resolve the issue with a replacement, refund or store credit where appropriate.

To start a return, please contact us via the contact form.

Please include:

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service, as SKNCORE cannot be responsible for lost return parcels.

The following items cannot be returned:

If you have any questions about your return, please contact us via the contact form.